Reference

How We Protect Your Privacy on tol77

When you open an account with us, your information stays encrypted and secure.

Encrypted account storageLocal payment data protectionYour withdrawal verification
tol77 How We Protect Your Privacy on tol77
REACH OUR TEAM

Contact Us About Your Privacy

You have the right to know what information we hold about you, request corrections, or ask us to delete your data where local law permits. Reach our support team through the channels below, and we will respond to your privacy request within seven business days. Semarang-based players and all account holders across Indonesia can contact us the same way.

Team online

Live Chat

Open the chat widget in your account lobby. Our team responds during operating hours, Monday to Sunday, 08:00 to 22:00 WIB.

Email

Send your privacy request to [email protected]. Include your account username and a clear description of what information you need.

Account Settings

Log into tol77, navigate to Account > Privacy Settings to download your data or request account closure. Instant confirmation sent to your registered email.

HOW WE SECURE YOU

Data Security, Cookies and Account Access

tol77 uses industry-standard encryption (TLS 1.3) to protect all data in transit and at rest. Our servers comply with local data protection frameworks.

Encryption Standard

All data transmitted between your device and our servers uses TLS 1.3 encryption. Payment information for DANA, OVO, GoPay and QRIS transactions is encrypted end-to-end.

Cookie Policy

We store session cookies to keep you logged in and analytics cookies to understand your lobby browsing. You can disable non-essential cookies in browser settings without losing account access.

Account Verification

Before any withdrawal, we verify your identity through email or SMS. This protects your balance even if someone gains your password.

Data Retention

Active account data is kept for the duration of your membership. After closure, we retain records for two years to comply with financial regulations.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) and legal authorities where required by local law. No marketing or data broker access.

Request Data Changes

You can update your name, email or phone in Account > Profile anytime. For deeper corrections or deletion requests, contact our privacy team via email or live chat.

Frequently Asked Questions About Privacy

Yes. Contact [email protected] with your account username and we will send you a complete copy of your stored data within seven business days. You can also request this through Account Settings > Download My Data.

Your active account data is deactivated immediately. We retain transaction records and identity verification details for two years for regulatory compliance. After that period, personal identifiers are deleted. Your request for deletion is processed and confirmed via email.

No. Payment details are handled directly by DANA, OVO, GoPay, and QRIS providers. tol77 stores only a reference token and transaction history. Your actual card or account numbers never pass through our servers.

We use cookies for login sessions and analytics. These help us detect fraud and improve site speed. Non-essential cookies can be disabled in your browser settings without affecting account functionality or withdrawals.

Only our support team can view account data when you contact them for help. All access is logged. Payment processors (DANA, OVO, GoPay, QRIS) see only transaction details needed to complete transfers. No external third parties have access.

We send email and SMS alerts for login attempts from new devices or locations. If you see unfamiliar activity, change your password immediately and contact live chat. We can verify the access and reverse unauthorized transactions where applicable.

Yes. This privacy policy applies to all tol77 platforms—website, mobile browser, and app. Your data security and user rights remain identical across all devices. You manage your data settings through Account > Privacy on whichever device you log in from.