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Our Terms & Conditions — Built Around You

When you open an account with tol77, you're stepping into a platform where access, withdrawals, and account security are spelled out clearly.

Clear withdrawal timelinesDANA, OVO, GoPay and QRISAccount security spelled outSupport in your language
tol77 Our Terms & Conditions — Built Around You
REACH US WHEN YOU NEED

How to Contact Us About Terms

If you have a question about how these terms apply to your account, or you want to request a data correction, we're here seven days a week. Our support channels are built to answer policy questions fast — whether you're verifying withdrawal rules, checking what data we hold, or disputing a transaction. Head to our support board, send a message through the app, or use live chat on the lobby page. We respond in English and Indonesian, and we aim to reply within two hours during peak hours (10 AM to 8 PM Jakarta time, Monday to Sunday).

Team online

Live Chat

Open the chat widget on the lobby. Our team replies in under 30 minutes for policy questions. Available 10 AM to 8 PM Jakarta time, seven days a week.

Email Support

Send policy questions to our support desk. We reply within four hours on business days. Include your account number for faster verification.

In-App Messenger

Use the support tab inside the app to report terms issues or request account data. Push notifications let you know when we've replied.

SECURITY AND YOUR DATA

How We Protect Your Account and Information

Your account data — name, phone, deposit history, withdrawal records — is encrypted and stored on servers that meet international security standards. We don't sell your personal information to third parties.

Data Encryption

All deposits, withdrawals and account details travel over encrypted connections. Your payment info never touches our servers; DANA, OVO, GoPay and QRIS handle payment processing directly.

Login Security

Enable two-factor authentication in settings to require a PIN on every login from a new device. Suspicious login attempts trigger an email alert to your registered address.

Data Retention

We keep your account history for seven years after closure to meet local financial record rules. Promotional data is deleted after two years unless a dispute is open.

Third-Party Access

Your data is never shared with marketing firms or ad networks. Payment processors (DANA, OVO, GoPay, QRIS) see only transaction details needed to process your request.

Account Verification

First withdrawal requires ID verification via photo upload. Resubmit a fresh photo if verification fails; we review uploads within two hours on business days.

Dispute Resolution

If you dispute a withdrawal or transaction, contact support within 30 days. We investigate and respond with findings; escalation to an independent handler is available where local law permits.

Terms & Conditions — Your Questions Answered

Below are the questions we hear most often about our terms. If yours isn't listed, our support team can walk you through the specific rule that applies to your situation.

Account closure is permanent and instant. We'll send any remaining balance back to your DANA, OVO, GoPay or QRIS wallet within 24 hours. Once closed, you can't reopen it under the same email; you'd need a new one. We keep your records for seven years for tax and dispute purposes.

No. Multiple accounts from the same person breach these terms and will be suspended. We detect duplicates using phone, email, payment account and device ID. If you've lost access to your original account, contact support to regain it rather than creating a new one.

VPN use violates our terms because it masks your true location. Access where local law permits — your actual location matters. If we detect a VPN, we may suspend your account pending verification. Contact support to explain if this was accidental; we can often restore access after reviewing your case.

Withdrawals via DANA, OVO, GoPay and QRIS typically arrive within one to two hours after approval. Your first withdrawal requires ID verification, which can add up to four hours. Weekend withdrawals sometimes take longer due to bank processing delays, but we process requests seven days a week.

We store your name, phone number, email, account balance, game history, deposits and withdrawals. We keep this for seven years after account closure. We don't store your full payment card details — DANA, OVO, GoPay and QRIS handle that. Request a full data report from support anytime.

Report transaction errors or balance issues to support within 30 days. Include your account number and the date of the error. We'll investigate and respond within five business days. If we find an error on our side, we'll correct it immediately and notify you in writing.

You can request deletion of non-essential data (preferences, payment history older than two years) anytime. Essential data — your identity, account balance, transaction records — must be kept for seven years to comply with local financial law. Submit requests to support with your account number.